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Terms & Conditions


Welcome to Cardello Electric Supply & Lighting On-Line. If you wish to purchase from our on-line catalog, you accept these conditions. Please read them carefully. We reserve the right to modify or change the Terms and Conditions at any time without prior notice. Therefore, we recommend that you please read them carefully before you use this website.
Warranties:
All products sold by Cardello Electric Supply & Lighting are covered by the manufacturer`s warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at 724.742.9777 for assistance in processing your claim. We will not under any terms or conditions be liable for installation fees of any kind. Please examine your product fully before installing it. Cardello Electric Supply & Lighting customer service hours are Monday through Friday 9:00am. to 4:00pm., Eastern Standard Time.
Defective Products:
If within 14 days of receiving your order, any product proves to be defective, contact us immediately. Do not ship the product back without contacting us first for a Return Goods Authorization # and return instructions. After we receive the defective merchandise, we will test it, if need be, and we will ship a replacement product back to you (at our expense).
Delivery:
Orders take approximately 2 to 3 weeks for delivery depending on availability. Occasionally production schedules change and a product will be temporarily out of stock. This can cause delays. Backorders are beyond our control. Please contact us at 724.742.9777 if your order has not been received in the time expected. We will contact you by e-mail with any backorder information we receive.
Shipping Damage:
If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform us and the carrier (UPS, FEDEX) immediately.
Non-defective Returns: 25% restocking fee
In order to keep our prices at their lowest, non-defective returns are charged a 25% restocking fee by the manufacturers that will be your responsibility. Please return unwanted fixtures in ORIGINAL BOXES AND PACKAGING. We will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product is returned in the original manufacturer`s packaging. Products may be returned within 14 days of receiving them. The products must be brand new (never used or installed) and in perfect condition with all of the manufacturer’s packaging in-tact. Your original shipping and processing charges will not be refunded - (if applicable). Orders returned after 14 days or without an RGA # will not be accepted.