Terms & Conditions


Welcome to Cardello Lighting & Electric Supply online. If you wish to purchase from our online catalog, you accept these conditions. Please read them carefully. We reserve the right to modify or change the Terms and Conditions at any time without prior notice. Therefore, we recommend that you please read them carefully before you use this website.

WARRANTIES

All products sold by Cardello Lighting & Electric Supply are covered by the manufacturer`s warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at (412) 322-8059 for assistance in processing your claim. We will not under any terms or conditions be liable for installation fees of any kind. Please examine your product fully before installing it. Cardello Lighting & Electric Supply customer service hours are Monday through Friday 9:00am. to 4:00pm., Eastern Standard Time.

DEFECTIVE PRODUCTS

If within 14 days of receiving your order, any product proves to be defective, contact us immediately. Do not ship the product back without contacting us first for a Return Goods Authorization # and return instructions. After we receive the defective merchandise, we will test it, if need be, and we will ship a replacement product back to you (at our expense).

DELIVERY

We offer free shipping on most online orders over $99 to the contiguous 48 states, however, oversized shipments may be subject to additional fees. Orders can take up to 3 weeks for delivery depending on availability. Occasionally production schedules change and a product will be temporarily out of stock. This can cause delays. Backorders are beyond our control. Please contact us at (412) 322-8059 if your order has not been received in the time expected. We will contact you by e-mail with any backorder information we receive.

QUICK SHIP PROGRAM

Select brands are part of our Quick Ship Program. Orders for in-stock quick ship items placed during regular business hours, Monday-Friday typically ship out from the factory within 2 business days. Quick Ship orders are shipped directly to you free, however, oversized shipments may be subject to additional fees.

SHIPPING DAMAGE

If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform us and the carrier (UPS, FEDEX) immediately.

RETURNS

Customer satisfaction is very important to us. Special order items cannot be cancelled. Non-defective returns must be made within 14 days and are subject to a 25% restocking fee upon manufacturer approval. Items must be in their original boxes, must be brand new (never used or installed) and in perfect condition with all of the manufacturer’s packaging in-tact. Items returned that do not meet these terms will not be accepted. Your original shipping and processing charges will not be refunded – (if applicable).

PRICE MATCHING

Cardello Lighting & Electric Supply follows strict IMAP (internet minimum advertised pricing) policies set directly by our manufacturers. If you find an item for a lower price elsewhere, please contact us with the advertisement or webpage and give us the opportunity to match it for you.

Website Privacy Policy

Thank you for visiting CardelloLighting.com! We understand your privacy is important to you. Please read on to understand how we use and share the information collected on our website (www.cardellolighting.com) or in-store at any of our 8 area locations.

INFORMATION WE COLLECT AUTOMATICALLY

If you visit our website to shop, browse, or read your browser will automatically send us (and we may retain) information such as the:

  • Internet domain through which you access the Internet (e.g., yourServiceProvider.com if you use a commercial Internet service provider, or yourSchool.edu if you use an Internet account from your school);
  • Internet Protocol address of the computer you are using;
  • type of browser software and operating system you are using;
  • Date and time you access our site;
  • The Internet address of the site from which you linked directly to our site.

We will use this information help maintain this site, e.g., to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more accessible and useful. We will not use this information to identify individuals, except for site security or law enforcement purposes. We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information.

OTHER INFORMATION WE COLLECT

If you choose to identify yourself (or otherwise provide us with personal information) when you create an account online or in-store, we will collect (and may retain) any personally identifying information, such as your name, street address, email address, and phone number, and any other information you provide. We will use this information to fulfill your request and may use it provide you with additional information at a later time. We will not disclose such information to third parties, except as specified in this privacy policy. If you request information, services, or assistance, we may disclose your personal information to those third parties that (in our judgment) are appropriate in order to fulfill your request. If, when you provide us with such information, you specify that you do not want us to disclose the information to third parties, we will honor your request. Note, however, that if you do not provide such information, it may be impossible for us to refer, respond to or fulfill your request.

HOW LONG WE KEEP INFORMATION

We may keep information that will collect for an unlimited period of time.

SECURITY

Please note that electronic communication, particularly email, is not necessarily secure against interception. Please do not send sensitive data (e.g., Social Security, bank account, or credit card numbers) by email or web form.

COOKIES

We may use cookies in order to customize this site for return visitors. These cookies are not required for site functionality. You are not required to accept any cookies to use this site.

THIRD PARTY USAGE

GOOGLE ANALYTICS

We use “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

GOOGLE REMARKETING

We use “Google Remarketing” service to advertise on third party websites to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook. Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone’s past visits to the ClickSeed website. Of course, any data collected will be used in accordance with our own privacy policy, as well as Google’s privacy policy.

OPT-OUT

To provide website visitors the ability to prevent their data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js).

If you want to opt-out, download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Internet Explorer 11, Safari, Firefox and Opera. In order to function, the opt-out add-on must be able to load and execute properly on your browser. For Internet Explorer, 3rd-party cookies must be enabled. Learn more about about the opt-out and how to properly install the browser add-on here.